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FAQ
What is a Home Medical ID?
Every customer visiting Portea is assigned a unique ID called the Portea ID which is used in all communications. This is sent to the registered Email ID and is used as login credential for the member website and portal.
What is a Family ID?
A family ID is a group ID which will be generated in the future linking all the members of the Family. You will be informed when the ID is available for use.
Who can be added as Family?
The family relations which will eligible to be enrolled for the Family ID are Father, Mother, Son, Daughter, Husband, Wife, Father-in-law, Mother-in law, Daughter-in-law and Son-in-law only.
What if I forget my password or Patient ID, how can I retrieve it?
There is an alternative option for you to log in using OTP. Once you log in using OTP, you can change your password by using the edit option(Editicon is available ,next to your profile name)
What if I forget the Family ID?
To help you recall your Family ID, please reach out to us on 1800 121 2323 (Press 2) or write into us at customersupport@homemedical.in
